Terms & Privacy

Understanding our policies and how we protect your school's data

Contents

Terms & Conditions

Last Updated: November 16, 2025

1. Acceptance of Terms

By accessing and using Datasync services, you accept and agree to be bound by the terms and provisions of this agreement.

2. Service Description

Datasync provides a comprehensive school management platform including:

  • Administrative dashboard and reporting tools
  • Financial management and fee processing
  • Academic planning and gradebook management
  • Parent and student portals
  • Exam practice modules (WAEC, NECO, JAMB, etc.)
  • Mobile and desktop applications

3. Subscription and Payment

3.1 Free Trial

We offer a 1-month free trial period. After the trial, subscription fees apply based on your school's population tier.

3.2 Pricing Tiers

Pricing is structured according to student population:

  • 1–50 students: ₦55,000 per session / ₦20,000 per term
  • 1–100 students: ₦100,000 per session / ₦35,000 per term
  • 1–250 students: ₦130,000 per session / ₦50,000 per term
  • 1–500 students: ₦250,000 per session / ₦80,000 per term
  • 1–1000 students: ₦150,000 per session / ₦70,000 per term

Note: The above pricing applies only to the School Management Portal.

For schools interested in having a self-managed CMS (Content Management System) website, an additional yearly payment of ₦10,000 will apply. This fee remains valid as long as the school continues to maintain its portal subscription.

If you wish to use a custom domain name, the cost will vary depending on your preferred TLD (e.g., .com.ng, .org.ng). Pricing starts from ₦8,000 for a .org.ng or .com.ng domain.

Schools that wish to collect online fee payments can have the system fully set up for them. A one-time setup fee is charged for the integration and configuration of the payment system. If you prefer to use a custom domain name (e.g., yourschool.com.ng or yourschool.org.ng), the annual domain cost will vary depending on your chosen TLD. Pricing starts from ₦8,000.

3.3 Payment Terms

Payments are due at the beginning of each term/session. Late payments may result in service suspension.

4. Data Ownership and Usage

Schools retain ownership of all their data. Datasync only processes data to provide the services and does not claim ownership of school information.

5. Service Level Agreement

We guarantee 99.5% uptime for our services. Scheduled maintenance will be communicated 48 hours in advance.

6. Termination

Either party may terminate service with 30 days written notice. Data export services are available upon termination.

Privacy Policy

1. Information We Collect

We collect information necessary to provide our school management services:

  • School Information: Name, address, contact details
  • Student Data: Academic records, attendance, performance data
  • Staff Information: Teacher and administrative staff details
  • Financial Data: Fee payments and financial transactions
  • Usage Data: Platform usage statistics and analytics

2. How We Use Information

Your data is used exclusively for:

  • Providing and improving our school management services
  • Processing payments and financial transactions
  • Generating academic reports and analytics
  • Communicating important service updates
  • Ensuring platform security and preventing fraud

3. Data Protection

3.1 Security Measures

We implement industry-standard security measures including:

  • SSL encryption for all data transmissions
  • Regular security audits and updates
  • Access controls and authentication protocols
  • Secure data backup procedures

3.2 Data Retention

We retain school data for as long as the account is active. Upon termination, data is archived for 90 days before secure deletion.

4. Third-Party Services

We may use trusted third-party services for:

  • Payment processing (bank transfers, online payments)
  • Email and communication services
  • Analytics and performance monitoring

All third-party providers are vetted for compliance with data protection standards.

5. Your Rights

You have the right to:

  • Access and review your data
  • Request corrections to inaccurate information
  • Request data deletion (subject to legal requirements)
  • Export your data in standard formats

6. Contact Information

For privacy-related inquiries, contact our Data Protection Officer at sales@datasync.com.ng

Frequently Asked Questions

Onboarding typically takes a minimum of 4 working days. This includes account setup, data migration, and staff training. Login credentials are emailed to the registration address once activation is complete.

We accept various payment methods including bank transfers, online payments, and other local payment options. Contact our sales team at sales@datasync.com.ng for specific payment instructions.

Yes! Schools can use our free subdomain (school.datasync.com.ng) at no additional cost, or configure their own custom domain. Domain pricing varies by TLD - contact us for specific pricing information.

Yes, all subscription plans include comprehensive technical support. Our support team is available during business hours to assist with any platform-related issues or questions.

We take data security seriously. Our platform uses enterprise-grade security measures including SSL encryption, regular security audits, access controls, and secure data backups. Your school's data is protected with the highest security standards.

Upon service cancellation, we retain your data for 90 days to allow for potential reactivation. During this period, you can request a complete data export. After 90 days, all data is securely deleted from our servers.

Yes, we provide comprehensive training for administrators, teachers, and staff during the onboarding process. We also offer ongoing training sessions and have extensive documentation available in our knowledge base.

Absolutely! Our platform includes a secure payment gateway that allows parents to make fee payments online. They receive instant receipts and can track payment history through their parent portal.